Higher Education Achievement Report (HEAR)

What Is The HEAR TRANSCRIPT And What Will It Include?

Your HEAR is a means for recording your achievement in higher education and provides more detailed information about your learning and achievement than the traditional honours degree classification or the existing results transcript. It also incorporates the European Diploma Supplement, so it conforms to the guidelines for recording student achievement addressed to all universities in Europe.

The University is implementing the digital HEAR, initially for students who first enrolled during 2016-17 and subsequently on first degrees (including integrated master’s degrees), foundation degrees, and higher national programmes. So, the first ‘final’ HEAR s should be issued for students successfully completing two year foundation degree and higher national programmes in summer 2018. The HEAR will gradually be rolled out to students on other programmes. You will still receive an award certificate, whether or not you receive a HEAR, and the shorter results transcript will continue to be available for the time being but will be withdrawn at a yet to be determined future date.

Your HEAR will be made available to you throughout your programme of study and, in final form, on graduation. It will include and extend the existing record of academic achievement (the results transcript) by adding a much fuller description of your programme of study and any accreditation by a professional, statutory or regulatory body. Ultimately, it will also be able to include additional recognised achievements you undertake which have been verified by the University (such as Student Representative roles, Student Prizes, the Bolton Award, PASS (peer assisted study sessions), Volunteering, Students’ Union and Sports Club and Society positions, Sporting Achievements). The list of achievements which can currently be verified is published below but it is continually extended so you should keep checking back or ask your tutors, the Students’ Union, Careers and Employability Service or email: hear@bolton.ac.uk.

If you are not amongst the student groups that will be receiving a HEAR, you should continue to get involved in co-curricular activities and include them on your CV, making sure to explain the skills that you have developed as a consequence.

‘Remember to focus on employability skills such as: Planning, Research, Analysis & Problem-solving, Communication, Time Management, Teamwork, Computer Literacy, Initiative and Confidence’. Broader characteristics such as Resilience, Enterprise, Adaptability, Self-awareness, Global Citizenship and Lifelong Learning are also important’.


HEAR Sections

Your name, student reference number and date of birth.

Qualification details such as name of qualification, main field of study and name of awarding institution (i.e. the University of Bolton).

Level of study, duration, and entry requirements.

The programme structure and requirements, aims, learning outcomes and any distinctive characteristics, your individual grades/marks/credits obtained, grading scheme and your overall result. (Only modules you have passed appear on your HEAR ).

Information on further study and professional status (if applicable).

Your verifiable co-curricular activities, awards and prizes, in three categories:

  • Additional awards
  • Additional recognised activities
  • University, professional and Students’ Union prizes

For an achievement to appear in section 6.1 of the HEAR the University has to have approved it as an eligible activity and verified your achievement.

Date of your award, Academic Registrar’s signature and University of Bolton crest.

Description of higher education in England, Wales and Northern Ireland.

You can see a sample HEAR here

You can see that the HEAR provides a fuller picture than a traditional  of your achievements whilst at University, including more detailed information about your course and University-verified co-curricular achievements. The HEAR doesn’t replace your CV but records your academic achievements and any verifiable co-curricular achievements during your course. CVs of course contain information that is not verified by the University, such as reflection and self-promotion, skills and attributes you possess, work experience and part-time jobs.

The HEAR is now widely used across the UK with over 90 providers of higher education now issuing them. The Higher Education Academy provides the national support for the implementation and maintenance of the HEAR.

When And How You Will Get Your HEAR

Your HEAR is a secure digital document which is accessed and shared electronically. If you’re amongst the student groups able to access a HEAR then once you’ve enrolled with the University you’ll receive an email invitation from Gradintelligence to register for your HEAR. Gradintelligence is the University’s technology partner for delivering the HEAR; over 40 universities use the Gradintelligence platform for this purpose.

Once you register with Gradintelligence you will be able to access your HEAR electronically whenever you wish and watch it develop as you progress through your programme of study. When you qualify for your final award your HEAR will be locked; you will however still be able to access it and share it for as long as you wish, for example with prospective employers and postgraduate admissions tutors, by sending them a digital ‘token’ to allow them to access your HEAR a specified number of times within a specified period of time.

HEAR Management Group

Membership & Terms of Reference of the group charged by Education Committee with managing all aspects of HEAR implementation. Click here.

How The HEAR Benefits You As Staff In Higher Education

To learn more about how the HEAR benefits you as staff in Higher Education. Click here.

Additional Recognised Activities

The following information relates to co-curricular activities as part of the HEAR:

  • Process for approving/amending/withdrawing HEAR Additional Recognised Activities. Click here.
  • Additional Recognised Activities Approval form for new activity. Click here.
  • Additional Recognised Activities Amendment form. Click here.
  • Additional Recognised Activities Withdrawal form. Click here.

National HEAR Website

The HEAR is now widely used across the UK with over 90 providers of higher education now issuing them. The Higher Education Academy provides the national support for the implementation and maintenance of the HEAR. If you want to find out more about the HEAR, why it came about, how it developed, the different uses for it, there is a website:  www.hear.ac.uk created by the national, cross-sector HEAR project Steering Group.


No. The current system dictates that a separate HEAR is issued for each individual programme of study you have engaged with. This is because each programme has its own title, aims, learning outcomes, content, etc, so including more than one programme would create a potentially unwieldy record and undoubtedly exceed the nationally imposed limit of 8 pages when in printed form.

No. A University of Bolton HEAR is only issued for study and achievement successfully undertaken at, or formally recognised by, the University of Bolton. For example, if you started or completed a programme of study at another institution and then started a new course at the University of Bolton, your University of Bolton HEAR will ordinarily only record those studies and achievements successfully undertaken whilst at the University of Bolton. One exception will be where your previous academic study was recognised by the University of Bolton as fulfilling some of the requirements of your University of Bolton programme of study (Recognition of Prior Learning or RPL), in which case reference to this previous study will be included on your University of Bolton HEAR.

Information on the HEAR is nationally defined and cannot normally be changed unless it is inaccurate. However, co-curricular achievements (in section 6.1) can if you wish be blocked (once and for all time) from appearing on your HEAR. Also, if your achievement is already showing on your HEAR then you can ask for it to be removed (again, once and for all time). To request any of the foregoing please email: hear@bolton.ac.uk.

We do recognise that some students will not have anything additional to put in section 6.1 of their HEAR  for a range of reasons. Remember though, it is for your benefit if your HEAR is a good showcase for your skills, attributes, abilities and experiences. Your HEAR will be verified by the University and it could therefore be considered to be more valid than a CV. You can continue adding verified achievements to your HEAR right up until you complete your programme of study.

  1. If you know your Gradintelligence user-id and password you can access your HEAR at www.gradintel.com. However:
  2. If you can’t access your University of Bolton email account and haven’t activated your Gradintelligence account, please contact: hear@bolton.ac.uk.
  3. If you can access your University of Bolton email account you should have received an email from Gradintelligence with a link to activate your Gradintelligence account. If you have deleted the email or the activation link has expired please email hear@bolton.ac.uk from your University of Bolton email account and a new activation link will be sent to you.
  4. If you’ve activated your Gradintelligence account but forgotten your user-id or password please contact customerservices@gradintel.com. Make sure you include your full name, University of Bolton email address and student number.
  5. If you’ve activated your Gradintelligence account but can’t access your University of Bolton email, then log into your Gradintelligence account using your existing logins and update your email address in the ‘User Settings’ section. If you have any problems in doing this then please contact customerservices@gradintel.com. Make sure you include your full name, University of Bolton email address and student number.
  6. If you have any other problems accessing your HEAR you can email Gradintelligence at customerservices@gradintel.com or complete their ‘get in touch’ form and they will respond to your query, normally within eight business hours. Make sure you provide as much detail as you can about your query so they can deliver the appropriate assistance; in particular your full name, university email address and student number.

To find out about potential skills gaps and how to fill them, you can talk to a range of people in the University, such as your Personal Tutor, other people in your school, as well as our Careers and Employability ServiceBolton Award staff, Volunteering staff, and Students’ Union. Also, see below for co-curricular activities which, once completed and verified, be included in section 6 of your HEAR.

How Your HEAR TRANSCRIPT Will Benefit You

Your Higher Education Achievement Report (HEAR) is a comprehensive record of your achievements in higher education. It will include information about your programme of study, the methods of assessment used, and any academic and eligible co-curricular achievements you have accumulated over time. It will therefore help to demonstrate that you are effective in the kinds of skills and attributes that employers are seeking e.g. problem-solving, communication, collaboration, adaptability, resilience, confidence, self-awareness. You can use it to help reflect upon the personal skills and attributes you want to develop and discuss it with your Personal Tutors and Careers Advisors.

Your HEAR will be available for you to use throughout your time in higher education as well as after you graduate. Presented in a standardised format, the HEAR facilitates comparisons between students’ achievements and hence can help you stand out from others. All entries to your HEAR are verified by the University, so that anyone viewing your HEAR (such as future employers) can be assured of the accuracy and authenticity of the information.

Additionally, through the Gradintelligence portal which the University is using to help deliver the HEAR, all of your University-verified academic and co-curricular achievements will be used to automatically build your personal profile which you can then extend with, for example, additional qualifications, experience, abilities and skills that will help you stand out from other job applicants. Via the ‘opportunity matching’ facility, you can select the types of opportunities you’re looking for, take free online assessments, get messages from employers and universities who are interested in you, and apply for vacancies directly. See: https://dev.olivedon.com/index.php/en/students-and-graduates.


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