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Who are we?

The Life Lounge is a new Student Services initiative that opened in September, 2015. The Life Lounge brings together specialist services, free for students to access including:

  • Duty Student Advisors

  • Student Liaison Officers (SLOs)

  • CBT Clinic

  • Counselling

Who is the service for?

The service is open to all current students studying at the University of Bolton.

The Duty Student Advisor - What do we do?

The Life Lounge Reception is staffed by Student Advisors, known in the Life Lounge as Duty Student Advisors. The support available from a Duty Student Advisor can also be accessed by seeing or contacting a Student Advisor in the Student Centre.

The Duty Student Advisor or Student Advisors (Student Centre) will be the first point of contact for all academic enquiries including:

  • Mitigating circumstances
  • Appeals
  • Suspending studies
  • Withdrawing from your studies

The Duty Student Advisor is also able to make appointments for students to see the specialist staff working in the Life Lounge including the Student Liaison Officers, Counsellor and Cognitive Behavioural Therapy (CBT) Clinic.

Is there a cost?

No, the service is completely free.


The University has a fully qualified part-time Counsellor for students and this service is completely free and confidential. The service has a good understanding the particular problems facing todays students. This service is particularly useful for students wanting short term support, to speak to someone who is not involved in their personal life or academic work.

The CBT Clinic

The CBT service is provided by postgraduate students completing their training in a BABCP-accredited Postgraduate Diploma in Cognitive Behavioral Psychotherapies. Students are closely supervised in their practice and will be available for scheduled time slots to provide therapy in relation to anxiety, low mood, anger, low self-esteem, perfectionism, sleep problems, chronic health problems, bereavement and trauma.  

Student Liaison Officers (SLOs)

The Student Liaison Officers provide:

  • One to One appointments and drop-ins in the Life Lounge for impartial advice and guidance on a wide range of both academic* and personal issues relating to University policies and procedures, for example Mitigating Circumstances and Academic Appeals.
  • LEAP group study skills workshops in the Hub each lunchtime (except Fridays) which cover a variety of topics including referencing, essay structure & planning, critical thinking, time management, etc.             For a list of current LEAP workshops and to book a place please use the link below for StudentHub:


      *Please note all enquiries of an academic nature should first be addressed with the Duty Student Advisor.

Tel: 01204 903595 or 01204 903229.



Mental Health Advisor

The University employs a Mental Health Advisor whose role is to provide comprehensive mental health assessments and support for students with complex mental health needs who may be experiencing a crisis or deterioration in their mental state and/or mood. This is in order to identify appropriate support and where there is a need indicated, signposting information to external and internal health care and support providers.

In order to book an appointment with the Mental Health Advisor for assessment please complete the single point of access referral form, available here.

Tel: 01204 903067


Where are we?

We are in the Life Lounge, T2 Eagle Tower, Chancellors Mall.

How do I book an appointment with the counsellor or CBT clinic?

To arrange your first appointment with us, simply click here and complete our online registration form – it just takes a few minutes. We aim to contact you within two working days of receiving your form.

How do I book an appointment with the SLOs?

To make an appointment with an SLO students must first speak with a Duty Student Advisor.

How can I contact you?

Tel 01204 903566 (Life Lounge reception) or 01204 903733 (Student Services).

Email or  


Key Information

We do not have any members of staff who are qualified to deal with, at short or immediate notice, a student who is in immediate crisis, or needs urgent intervention by a medical professional.