The University has robust policies and procedures for Quality Assurance and Enhancement, and all of its programmes are required to work within this. The University is regularly required to account for the effectiveness of its policies and procedures to outside bodies such as the Quality Assurance Agency (, and has a demonstrably good record from such engagements.

The key components of the quality assurance procedures used are:

  • Issues and good practice are identified from a range of sources, e.g. external examiners' reports, student evaluations, NSS and PTES results, achievement and retention statistics, inspection etc.
  • Student Staff Liaison Committees meet regularly to monitor the programme's operation. These include elected student representatives who are offered training for the role by the Students’ Union (see section 10.3 below). 
  • Programme Plans (PPs) are maintained and include PQEP (Programme Quality Enhancement Plan) items that are action plans identifying specific issues or good practice, with their source (as above) and a cumulative record of the actions taken to resolve these (in the case of issues) or to maintain or further promulgate these (in the case of perceived good practice). These Programme Plans including the PQEP items are maintained by the programme leader using an innovative web-based database tracking system called QualTrack. This is an active process with PPs and PQEPs that are reviewed and maintained constantly, rather than annually. 
  • Monitoring statistics are prepared annually. Their focus is retention and achievement statistics for the programme, and issues arising from this. Any actions arising from this analysis are then fed in to the PQEP system. 
  • Each School has a formal School Board which has a Quality Assurance Standing Panel and receives Student Staff Liaison Committee minutes and programme quality documentation as identified above. 
  • Each School prepares a School Quality Enhancement Plan that addresses issues of School wide significance.

Accessing external examiners’ reports and Student Staff Liaison Committee minutes

If you are logged in to a university computer you can access the external examiners’ reports from the following link:

You can access the programme committee minutes for your programme by accessing the following Moodle site:

Module and programme student satisfaction (evaluation) questionnaires

As a student in the University your feedback is important to us. Part of obtaining feedback is through module and programme evaluation and to do this as effectively as possible we are using on-line feedback questionnaire forms.

Anonymity assurance: We give you an assurance that we will respect the anonymity of your evaluation data provided in this way. We will not change the way we behave to an individual student based on their evaluation data.

Become A Student Representative!

The University and the Students’ Union ( believe that student representatives play an important role in representing students and maintaining the quality of courses in the University.  As a student representative you are in an excellent position to influence the University.  You have the opportunity to express not just your own views, but to act as the spokesperson for all the students on your course.  This gives you an opportunity to make a real impact and change the learning experience for students on your course.

To provide a greater incentive for students to volunteer to become student representatives, the university has created a module which will give students the opportunity to gain extra credits by completing the 'Professional Development Programme in Voluntary and Community Work' module as outlined below.

Be Involved To Evolve! (BITE)

by Helen Grailey and Lesley Groom

Code: CMS2600  (click this link to access the module database entry)

10 credits at level HE5

For more information email or visit