Please read these Terms and Conditions carefully before you start to use the website in order that you are fully aware of the conditions under which you purchase.
By using our website, you indicate that you accept these Terms and Conditions and that you agree to abide by them. If you do not agree to these Terms and Conditions, please do not use our website.
When you purchase goods from this shop, you are required to tick to acknowledge that you have read and accepted our Terms and Conditions, as shown below.
You may only purchase products from our website if you are at least 18 years old. If you are under 18 years old and would like to purchase products from our website, please ask your parent or guardian to place the order and confirm that they agree to these Terms and Conditions.
The acknowledgement of the order and these Terms and Conditions together constitute the entire agreement between you and the University.
Please note that these Terms and Conditions do not affect your statutory rights as a consumer.
1.1 We reserve the right to at our sole discretion to change, modify, add, amend or remove any part of these Terms and Conditions from time to time. Changes will apply to any subsequent transactions via our website. Therefore, if you use our website after any changes have been made, you will be bound by the new Terms and Conditions. Please read the Terms and Conditions each time you use the website and immediately prior to making any purchases.
1.2 We may modify or withdraw, temporarily or permanently, the website (or any part of it) and we shall not be liable to you or any third party for any modification to or withdrawal of the website. If you do not agree to our right to change the website or the Terms and Conditions from time to time, please do not use the website.
We take all reasonable care to ensure that all product descriptions are correct. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products. What you see will depend on your computer equipment, screen or monitor and we are therefore unable to guarantee that a product’s images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your order.
- SAFETY INSTRUCTIONS
3.1 Certain promotional merchandise is not suitable for use by children and in particular your attention is drawn to the fact that some of our products contain small components that can be easily undone.
3.2 These items conform to EC standards of safety, but you must be satisfied that each and every product purchased from us is not a risk to the final recipient (certain pens for example may form less risk than others in that they may require more effort to undo their components and we would strongly advise that these particular products are selected if the intended final recipient is a child).
3.3 Please contact us if you are unsure of any item’s suitability for children.
4.1 All product prices are in pounds (£) sterling and are inclusive of VAT (where applicable), at the appropriate rate, and are correct at the time that the product description was first entered on to the website. Prices of products may change from time to time and any promotional discounts or offers may also be withdrawn at any time.
4.2 Although we try to ensure all product prices displayed are accurate, errors may sometimes occur. If we discover an error in the price of a product you have ordered we will be unable to accept your order and shall contact you as soon as possible in order to give the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
- ORDER PROCESS
5.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
5.2 You place an order on the website by pressing the ‘Buy Now’ button at the end of the checkout process. We take payment immediately when you place an order. All card payments are subject to authorisation by your card issuer. Products are subject to availability. If we are unable to supply any particular product(s) you will be unable to place an order for the product(s) and we will not take payment for the relevant product(s).
5.3 After you place an order, you will receive an e-mail from us acknowledging that we have received your order which will detail the product(s) (including their product descriptions) that you have ordered. Order acceptance and the creation of the contract between you and us will take place at the point of order acknowledgement and receipt of payment.
5.4 The product(s) you have ordered will be dispatched to be delivered to the nominated address you have provided. As your order is shipped by us we will send you a dispatch confirmation email.
5.5 As stated in clause 5.3, the contract will be formed at the point of order acknowledgement and receipt of payment and will continue in effect until your right to cancel (which is explained in clause 10 below) expires, or, if you exercise your right to cancel, the contract will last until the products have been returned to us in accordance with our Returns Policy and we have refunded you in accordance with our Refund Policy. We have a legal duty to you to supply the products in accordance with this contract. Your obligations under the contract will cease when the contract ends. Your obligations and our obligations under the contract will cease when the contract ends.
5.6 Title in the product(s) of your order (and so risk of loss or damage to such) will pass to you on the later of:
- a) the date on which we receive payment in full for the product(s); or
b) delivery by us to your nominated address.
5.7 We shall be entitled to supply products ordered as part of one order in instalments and each instalment shall be deemed to constitute a separate contract between you and us. This may mean that products are dispatched separately. We also reserve the right to supply only part of an order.
5.8 We reserve the right to cancel your order or any part of it (and refund any relevant payment taken in respect of the order) for any one or more of the following reasons:
- a) we are unable to obtain authorisation for your payment;
- b) we have identified an error with a product description;
- c) you are not eligible to order a product;
- d) there is a system or procurement failure;
- e) there are restrictions (legal or otherwise) or practices in relation to a product which prevent us from being able to sell or deliver it to you.
5.9 Any changes to your order must be notified to us in writing and within a reasonable time. If you amend or change your order there may be changes to the delivery time and/or the price you pay for the product (you will be charged the current selling price on the day you amend your order).
6.1 We only accept payment in pounds (£) sterling.
6.2 We accept payment for orders by Visa, Mastercard, Solo, Visa Electron and Maestro.
6.3 If you choose to pay for your order using a payment card with a foreign currency denominated account, the account will still be taken in pounds (£) sterling at the foreign exchange rate applied by your relevant credit card provider or bank at the time of processing your order. Your credit card provider or bank will determine the exchange rate and may add an additional processing or administration charge which you will be liable to pay.
6.4 By placing your order and making an offer to buy a product, you authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation, to protect you and us from fraud; and to enable us to arrange delivery of your order to your nominated delivery address.
- VAT AND NON-EU CUSTOMERS
7.1 All product prices shown are inclusive of any applicable UK VAT.
7.2 Where you have requested delivery of your order to an EU country, the total cost of your order will include UK VAT.
7.3 Where you have requested delivery of your order to a non-EU country, the total cost of your order will not include UK VAT. However, it will include any taxes, duties, fees, levies or other charges levied by that non-EU country, which will be added to your order at checkout and paid on your behalf by us to the relevant local customs authorities.
7.4 You will be the importer for the international delivery of your order (i.e. any order delivered to a country other than the UK). Therefore, before placing an order, it is your responsibility to check that the products you are planning to import comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order. If any customs requirements apply or charges are due, you agree to be responsible for these.
- INFORMATION ABOUT YOU AND YOUR VISITS TO OUR WEBSITE
8.1 We take all reasonable care, in so far as possible, to keep the details of your order and payment secure, but in the absence of negligence on our part we will not be liable for any loss you may suffer if a third party procures unauthorised access to any personal information you provide when accessing or placing an order on the website.
9.1 You must provide us with complete and accurate delivery address information. The delivery address shall mean the address specified in the personal details you have supplied. We cannot be liable for the delivery of your order to the wrong address as a result of you supplying us with incomplete or inaccurate information.
9.2 Every effort will be made to deliver your order on time but any delivery date specified is a best estimate and no liability is accepted for any delay or loss arising from delay or error in the delivery of the goods. Our delivery charges are as advised to you during the check-out process, before you confirm your order.
9.3 Special rush deliveries can usually be arranged but will usually be subject to additional charges (e.g. rush print charges and rush delivery charges), which will be charged to you at current commercial rates.
9.4 We reserve the right to defer the date of delivery or to cancel an order in the case of any cause outside our reasonable control including, without limitation, strike, lockout, disorder, fire, accident or stoppage affecting our business or work.
9.5 We will not be held responsible for failure in carrying out our obligations under the contract arising by our inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to cancel an order in whole or in part without incurring any liability whatsoever to you.
International Delivery Destinations
9.6 You may request international delivery of your order. For the purposes of these Terms and Conditions, we consider “international delivery” to relate to the delivery of your order to a country outside of the UK. For the full list of countries that we currently deliver to, please see International Destinations. You may select the international delivery option at the end of the checkout process, and by specifying a delivery address outside of the UK.
International Delivery Charges
9.7 We will notify you of the international delivery charge(s) applicable to your order at the checkout and the amount will be added to the total amount of your order.
International Delivery Lead Times
9.8 Delivery lead times of your order to an international address will vary according to its destination.
10.1 You have the right to cancel your contract at any time up to fourteen (14) days after the day on which you receive your order. If you place an order for several products and they are delivered separately then your fourteen (14) days will start the day after you receive the last product on your order.
Cancellation before dispatch
10.2 If, for any reason, you wish to cancel your contract before your order has been dispatched then you must let us know. In order to do so, you can either complete our online Cancellation Form. Alternatively, you can let us know by emailing ku.ca1519035419.notl1519035419ob@po1519035419hs1519035419 or telephoning Customer Services 01204 903841. Once we have received notification by you of your wish to cancel your contract, subject to any monies having been taken from you, we will refund you the original purchase price and delivery charge of your order within fourteen (14) days. For more information, please see our Refund Policy.
Cancellation after dispatch
10.3 As it is our policy to try to process your order immediately it may not always be possible to stop an order from being dispatched. If you decide to cancel your contract and your order has already been dispatched, then you need to let us know within fourteen (14) days after the day on which you receive your order. You can notify us by using any one of the options specified above. Once we have received notification by you of your wish to cancel your contract, you then have a further fourteen (14) days to return your order to us. Please refer to our Returns Policy.
10.4 Any cost of return paid will be included in your refund once we have received all (not part) of your order to the specified address below (UK orders only). Please note the cost of return refund will be to the value of standard delivery. We will process your refund within 14 days of receipt of the products, to the specified address. You must take reasonable care of the goods while in your possession and they must be returned to us before we can issue your refund.
Specified Returns Address:
University of Bolton
Directorate of Institutional Advancement
- VIRUSES, HACKING AND OTHER OFFENCES
11.1 The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.
11.2 You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website, use the website to do anything unlawful, misleading, malicious or discriminatory, facilitate or encourage any violation of these Terms and Conditions. In the event of such a breach, your right to use our website will cease immediately.
11.3 We will not be liable for any loss or damage caused by any attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.
- Liability and Indemnity
12.1 While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
12.2 We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website. We will not be responsible or liable to you for any loss of material uploaded or transmitted through the website.
12.3 To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer.
12.4 We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Terms and Conditions for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material or content on the website or the performance of any product purchased through the website or the conduct of other users of the website, even if we have been advised of the possibility of such damages.
12.5 The website may also contain links to other websites, which are not operated by us. When you activate any of these you will leave the website and we have no control over, and will accept any responsibility or liability in respect of, the material on any website which is not under our control.
12.6 We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.
12.7 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
13.1 . If any clause of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that clause shall be deemed severable from the Terms and Conditions and shall not affect the validity and enforceability of the remainder of these Terms and Conditions which shall continue to have full force and effect.
13.2 We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
13.3 If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any clause of these Terms and Conditions.
- Entire Agreement
These Terms and Conditions govern our relationship with you and supersede any and all preceding and contemporaneous agreements between you and the University. Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by an authorised signatory of the University. You confirm that, in agreeing to accept the Terms and Conditions, you have not relied on any representation save insofar as the same has expressly been made a clause of these Terms and Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these Terms and Conditions.
- JURISDICTION AND APPLICABLE LAW
15.2 The English courts will have exclusive jurisdiction to deal with any dispute or claim arising from or in connection with the contract.
- INFORMATION ABOUT US
The University’s legal name is The University of Bolton higher education corporation, we are an exempt charity under the Charities Act 2006. Our registered office is Deane Rd, Bolton BL3 5AB.
- YOUR CONCERNS
17.1 If you have any concerns about material which appears on our website, please contact ku.ca1519035419.notl1519035419ob@re1519035419tsamb1519035419ew1519035419
17.2 Please contact us if you have any questions, comments or complaints by contacting our Customer Services by emailing ku.ca1519035419.notl1519035419ob@po1519035419hs1519035419 or telephoning 01204 903841. We will always endeavour to resolve any issue as quickly as possible.
Thank you for visiting our website.
These Terms and Conditions were last updated on 16 December 2014