If you return an item to us, we will issue a full refund of the purchase cost of your item in accordance with the following conditions:
- The item is enclosed with a relevant Reference Number.
- The item is received by us no longer than 14 days after the relevant Reference Number is issued.
- The item is received in its original packaging.
- The item has not been used
If the item is faulty we must be able to see the fault when we receive it. Once we receive a returned item, we will assess your return in accordance with these criteria, and issue a refund as applicable.
Damaged or Faulty Products
If your item was received damaged or faulty, you may either return the item for a full refund including postage cost, or we can send you a replacement item, at our cost.
In either instance, you must first return your damaged or faulty item to us in accordance with the criteria above. Once we receive the item, we will assess the damage or fault and either send you a replacement or issue a refund, as you choose.
Please let us know if you would like a refund or a replacement when contacting us for a Damaged Reference Number, so that we can reserve stock if required.
Please note that we reserve the right to refuse to issue a refund/replacement if the return criteria are not met. If this is the case, we can either arrange to have the item sent back to you, at your cost, or we may issue you a partial refund at our discretion, to cover our costs.
All refunds will be issued back to the credit or debit card which you used to place your order. This will appear in your account within five (5) days depending on your card issuer.
Refunds on an EU Order (Non UK)
Within fourteen (14) days of us receiving your order back by post, or receiving proof from you that your order was returned to us, we will refund you the original purchase price and delivery charge for your order, provided that you return the product(s) to us in a saleable condition. The refund of your order’s original purchase price will be refunded automatically.
Refunds on a Non-EU Order
If you placed your order and paid for it to be delivered to a Non-EU country, then within fourteen (14) days of receiving your order back we will refund you the original purchase price for your order, provided that you return the product(s) to us in a saleable condition. Please note that we will not refund the original delivery charge or any applicable local customs duties charged to you at checkout and paid to your local customs authority. Certain countries permit refunds of customs duties paid on products you subsequently return. However, you will need to apply to your local authority to process that.