About the Library
The mission of the Library is:
To provide an academic information resource supporting the teaching, learning and research needs of the user community on all major sites of the University, in such a way as to achieve the highest professional standards in a cost effective and user friendly manner.
The Service aims to provide:
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Access to materials and services required for learning
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Accommodation in which study can be carried out
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Guidance, instruction and information about the services available
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Development of Key Skills and provision of learning support
How we Perform
The key components of customer service are: delivery, timeliness, information, professionalism and staff attitude. Click the link below to read our current Customer Facing Satnadards.
Where possible we aim to improve these standards and welcome feedback from users as to how we can achieve this. Click the link below to read how we performed against our Customer Facing Standards.
Library Local Plan
You said... We did... 2010
Concerns as identified from:
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The Suggestions, Comments and Complaints procedure – 48 submissions
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The Annual Library Satisfaction Survey – 145 submissions
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National Student Survey
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Post-graduate Research Experience Survey – 85 submissions
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Post-graduate Taught Experience Survey – 476 submissions
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University Student Satisfaction Survey (AME&BCT Schools) – 171 submissions
Click here to read our full report| [PDF]
Current Projects
Library Blogs
Rules and Regulations