Please help us to improve our services by taking a few minutes to complete this short questionnaire. Hard copies can be picked up from the Library or Information Desk.
Please select your answers from the drop-down menus below each question.
1. Which group are you?
2. Are you full-time or part-time?
3. What is your age group?
4. What Course, Subject Group/Unit are you from?
5. On average, how frequently do you use the Library?
6. Please think about the various activities which occupied you on your remote login or visit to the Library today. Then, for each, please select the appropriate level to show how successful you were in achieving your aim.
6.a. Looked for library materials on the shelves:
6.b. Used a networked information system (e.g. OpenAthens):
6.c. Used the Library catalogue:
6.d. Used a computer/PC other than for B or C above:
6.e. Sought help from Library staff:
7. Please think about the facilities offered by the Library.
7a. How satisfied are you with this facilities and services?
Range of books:
Range of journals:
Course books and essential texts:
Photocopying:
Printing from PCs:
Study facilities (e.g. study desks, etc):
Provision and reliability of computers/PCs:
Library catalogue:
Range of networked information services (e.g. OpenAthens):
Opening hours:
Library environment (e.g. noise, heating, ambience, etc.):
Helpfulness of the Library staff:
Competence of the Library staff:
7b. How important are these facilities and services to you?
Range of books:
Range of journals:
Course books and essential texts:
Photocopying:
Printing from PCs:
Study facilities (e.g. study desks, etc):
Provision and reliability of computers/PCs:
Library catalogue:
Range of networked information services (e.g. OpenAthens):
Opening hours:
Library environment (e.g. noise, heating, ambience, etc.):
Helpfulness of the Library staff:
Competence of the Library staff:
8. Please indicate how much you agree with the following statements:
I can usually get access to support and services in good time:
PCs/laptops:
Books/Journals:
Information Desk:
I find the information provided by the Library to be:
Readily available:
Relevant/Helpful:
The Library staff are:
Friendly/approachable:
Professional:
"Overall, the Library provides a good service to me."
9. We would like to obtain a clearer picture of what our users would like from us by analysing these survey results in the following customer groups:
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Undergraduate
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International Students
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Postgraduate (taught)
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Academic staff/Postgraduate research
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Off-campus students
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Professional Services staff
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External Users
We would be very grateful for any comments or opinions you have on how we support your customer group:
10. If you have any other comments or suggestions, please add them here:
Win a 4Gb iPod Shuffle!
If you would like to be entered into a draw for the chance to win an iPod Shuffle then please enter your student ID number in the box below.
The winner will be notified by email before the end of January 2010.