I've lost my student card, what do I do?

Pay £10 to the Cashiers Office, bring the receipt to Student Services and we will print another. If it has been stolen there is no charge if you have a crime number. This can also be arranged by telephone or email.

Do I have to pay Council Tax?

If you are a full time student you don't pay. Register with your local council for your exemption. Students who live outside Bolton, Salford or Manchester will need a certificate from Student Services.

Download a certificate request form here.

How do I contact a member of staff?

Email or telephone using the University staff search. There is a courtesy phone (internal calls only) in the Student Centre and at Main Reception Deane Campus.

Visit our staff search pages here|.

Is there an advisor available after 5pm?

Yes! Monday to Thursday during term time there is an advisor based in the Library from 5pm to 9pm who can also be contacted by telephone on 01204 903733.

Email: studentadvisors@bolton.ac.uk|

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How do I register with a doctor or dentist?

Deane Medical Centre provides a Nurse Advisor Drop In Clinic every Wednesday between 10.30am and 12.00pm based in Student Services, Chancellor's Mall. No appointment neccessary. You can also register with Deane Medical Centre through the nurse clinic. The surgery is conveniently situated just around the corner from the university campus.

Lever Chambers Cente for Health is the main health centre based in the town centre. They can help you to find your nearest doctor or dentist. They also have a walk in centre (no appointment needed) for the treatment of minor illnesses and injuries. Call Lever Chambers for more information on 01204 462600 or visit http://www.bolton.nhs.uk/contact/health_centres/lever_chambers.asp|

Lever Chambers Centre for Health, Ashburner Street, Bolton BL1 1SQ.

Email: PALS@bolton.nhs.uk|

There is also a GP surgery at Marsden House in Bolton town centre. They offer walk in appointments on the day as well as clinics for Asthma, Diabetes and Phlebotomy (blood tests). To register contact 01204 52 1000 or visit www.ssphealth.com/bolton|

Bolton General Practice, Marsden House, Marsden Street, Bolton

Email: register@ssphealth.com|

Health information can also be obtained by calling NHS Direct on 0845 4647 or visiting www.nhsdirect.nhs.uk|

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How do I change my address?

Do it online via the University website. There is also a form SDM2 available from Student Services if you are not a current Student.

Do it online here|.

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Where do I make a payment?

At the Finance Office which is located in Chancellor's Mall at the rear of Cafe Athena (next to Athena shop). They accept most credit and debit cards over the counter or by telephoning 01204 903011. Cheques should be made payable to The University of Bolton and can be posted to the Financial Services Unit, The University of Bolton, Deane Road, Bolton BL3 5AB. In respect of tuition fees, it is possible to arrange to pay in three instalments over the academic year, or to apply to pay fees by Direct Debit. Forms are available from Student Services.

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Can I pay my tuition fees by instalment or Direct Debit? What should I do if I can't pay?
Yes, you can pay in instalments or by Direct Debit. Details of how to do this will be given at your enrolment or at any other time at Student Services. Should you be unable to make a payment, please contact Financial Services on 01204 903011.

Download a direct debit form here.

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Am I entitled to a bursary or scholarship?

You could be eligible for funding from the University, don't miss out! Contact the Student Funding Advisor on 01204 903497 or ask in Student Services.

Email: studentfunding@bolton.ac.uk|

Visit our Student Finance page here|.

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Can I make a comment about Student Services?

Of course you can! We have a comments and suggestions box in Student Services, at Main Reception and in Careers with a board to display your comments and our response.

Visit our feedback page here|.

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I am a student with disabilities, what assistance is available to me?

If you provide the Disability Service with written evidence of your disability, the University can put support in place to assit you with your studies. To find out in more detail what you may be entitled to please contact the Disability Service on 01204 903478.

Email: disabilityinfo@bolton.ac.uk|

Minicom: 01204 903490

Visit our Disability Service pages here|.

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How much are tuition fees?
The amount of tuition fees charged varies depending on whether you are a full or part time student and the level of course you are doing. Contact our Student  Services on 01204 903733 to confirm the amount you will be charged and to find out what funding is available to you.

Email: studentadvisors@bolton.ac.uk|

Visit our Fees, Funding and Finance pages here|.

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How do I apply for accommodation in Halls of Residence/Private Housing?

Applications and enquiries regarding accommodation can be made with the Accommodation Team based in the Student Centre or by  calling 01204 903484. A list of private accommodation in the Bolton area, which is updated monthly, is available from the Student Centre or can be posted out to you..

Email: accomm@bolton.ac.uk|

Visit our Student Accommodation pages here|.

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I need a letter stating that I am/have been a student at The University of Bolton. What should I do?

You can call into the Student Centre and fill out an application form. Where possible letters are done while you wait. You can also email a request to us and we will post it out to you.

Download an application form here.

Email: studentadvisors@bolton.ac.uk|

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How do I change my course/pathway?

You will need to contact your course leader to discuss any change to your course. Student Services can also advise on who to contact and the correct paperwork to be completed. 

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What financial assistance is available to me as a part time student?
You may be eligible for a part time grant to help with fees and course costs if you are an undergraduate. You need to apply to Student Finance England|.

Visit our our Fees, Funding and Finance pages here|. 

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The first instalment of my student loan is late. Is there any financial assistance available to me?
You may be eligible to apply for a short-term Emergency Loan. This is a maximum of £500 and is repayable after 6 weeks or as soon as you receive the first instalment of your student loan. The Students' Union Advice Unit will arrange this. You can contact them by phone on 01204 900850 . If you have already received the first instalment of your student loan you will not be eligible for an emergency loan.

Email: UBSU@bolton.ac.uk|

Visit the Students' Union website here|.

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Is there any help finding work?
You can register with the Jobshop based in the Careers Service in the Student Centre. They can help with finding part time work while you study and finding work after graduation.

Email: careers@bolton.ac.uk|

Tel: 01204 903080

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What financial assistance is available to me as an international student?
You are not entitled to receive any financial help from UK funding.

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I am an EU student, what funding is available to me?

For information on available funding for part time and full time study, and to complete online or download an application form, please visit:

www.direct.gov.uk|

For more information you can also contact the Student Funding Adviser on 01204 903497.

Email: studentfunding@bolton.ac.uk|

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I am an international student, can I get a job?
If you are a student on a course that lasts for more than six months and you haven't got a stamp on your passport that prohibits you from working, you are now allowed to work without the Secretary of State's permission. However, the law says that you are not allowed to work for more than twenty hours a week during term time. During vacation you can work full time.

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I am an international student, how do I get a National Insurance Number?

Applications for National Insurance Numbers can be made by telephoning 0845 600 0643.  You do not need to have received your National Insurance Number before you can start work.

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I am an international student and wish to extend my visa, how do I do this?

Contact the Students' Union Advice Unit for advice on applying for your visa extension. Make an appointment with the Advisor by telephoning 01204 900850. You will also require a 'Request for a Confirmation of Acceptance for Studies (CAS)' letter. You will need to request this in person bringing your passport and visa documents with you to be scanned. Please contact Student Services for more information. Remember to request you CAS 1 month before you intend to apply for your visa extension as it will take at least 5 working days to be completed.

Email: studentadvisors@bolton.ac.uk|

Visit the Students' Union website here|.

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I'm finding hard to make ends meet. What should I do?

Contact our Student Funding Advisor on 01204 903497 for help with budgeting advice and to find out if there is any other funding available to you. The University may be able to help through the Access to Learning Fund which provides financial help to students who are in extreme financial hardship. Application forms are available from Student Services, by calling 01204 903733 or can be posted out.

Email: studentadvisors@bolton.ac.uk|

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What are the Semester and Term Dates?
Click here to download a calendar|

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I want to leave the Halls of Residence/Private Accommodation that I am living in but I've signed a contract. What can I do?
You will be liable for all the contracted fees whether or not you move to other accommodation.

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Are there secure parking facilities for students?
Ther is limited parking on campus for students but this is at your own risk . Students can also use at the carpark adjacent to the Hollins Halls of Residence.

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I am in receipt of State Benefits and wish to study full-time. Will my benefits be affected?
Yes - Depending on your circumstances, your eligibility and entitlement to Income Support, Job Seekers Allowance and/or Housing Benefit can be affected.

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How do I obtain my Degree/Award Certificate?

With effect from February 2010 onwards, certificates will be posted out to students' home addresses within six weeks following the relevant examination board. It is essential therefore that you advise the University of any change to your home address. You can update your address electronically by visiting the University's website at www.bolton.ac.uk| select "Current Students" and then "My Details" and then select "Student Record". Alternatively, you can advise the address to which you require your certificate to be sent to by emailing tmc1@bolton.ac.uk| and giving your name, student I.D. number, date of birth and the course you completed.

If you graduated prior to November 2007 and have not collected your certificate, you can request your certificate by emailing tmc1@bolton.ac.uk|. You will need to confirm your name, student I.D. number, date of birth, the award, course name and completion date and your current address. 

Visit our Certificates page here|

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