Student ID Card

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Advice and Guidance

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Council Tax

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Official Letters

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Appointments

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Health and Welfare matters

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Course related enquiries

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Costs and Contracts

What is a Student Identity card?

The purpose of the ID card is a means of personal identification that can also serve as eligibility to use University services and the Library.

How do I obtain a Student Identity card?

New students are issued with an ID card, which is also a library card, at the beginning of their first academic year at enrolment.

I have lost my ID card, how do I obtain a replacement card?

The cost of a replacement card is £10.00, you should pay at Financial Services and bring the receipt to Student Services, we will then print another card. If your card has been stolen there is no charge for a replacement card if you have a crime reference number from the police.

How much is a replacement ID card?

In order to cover administration costs a fee of £10.00 is charged to replace lost or damaged cards.

I am a female student who wears a veil do I have to remove my veil for the photograph?

Female students who wear a veil or headscarf may be expected to remove their veil/headscarf in order to have their photograph taken for an ID card. Such issues will be dealt with in a sensitive manner with a full discussion taking place with the student. In all cases a female member of staff will take the photograph, if a female member of staff is not available at the time of the photograph a suitable appointment will be arranged with the student.

I have an examination and I am unable to locate my ID card, what do I do?

If you are unable to locate your ID card you should purchase a new replacement card from Student Services before sitting an examination. It is not possible to issue a temporary card, and Invigilators will not accept a passport or driving licence as alternative forms of ID for the purpose of the examination. 

I have changed my course, do I need a new ID card?

If you change your course and the end date for study remains the same a replacement card is not required.

I have withdrawn from my course, what do I do with my ID card?

If you withdraw from the course on a permanent basis you must hand in your ID card to Student Services.

Why does the card not have an expiry date on it?

The ID card is valid for the entire duration of study and does not require an expiry date to be printed on the card.

Advice and Guidance

Do I need to make an appointment to see a Student Advisor?

No you don’t need to make an appointment to see a Student Advisor. The Student Advisors are located in the Student Centre, Chancellors Mall and are available to see students Monday – Friday 8:45 am – 5:00 pm.

How do I contact a member of staff, such as my personal tutor?

You can email/telephone a member of staff via the University website ‘staff search’ tab or you are free to use the courtesy phone in Student Services. 

How do I provide feedback about the service?

We have a comments and suggestions box in the Student Centre with a board to display your comments and our response. You can also complete a feedback form, available on the Student Services webpages. Feedback is kept confidential and is reviewed so we can continuously improve the service we provide.

How do I make an official complaint about a member of staff/service or school?

Student Services or the Students’ Union can advise you on the procedure for making a complaint, either informal or formal, and whether other procedures are more appropriate.

Council Tax

Who counts as a full-time student for council tax purposes?

If you are enrolled to attend a course of education lasting for at least one academic or calendar year - and which you are normally required to attend for at least 24 weeks out of the year and study for at least 21 hours per week during term time

I am a full-time student do I have to pay council tax?

If you live in University Halls of Residence, or live in a house where everyone is classed as a full-time student for Council Tax purposes, you will be exempt from paying Council Tax

I am a full-time student but live with a non student, what should I do?

If you study full time but you live with adult(s) who are not full time students your household will be issued with a Council Tax bill. As a full time student you are not legally responsible or liable for the bill – should you only live with one other adult who is not a full time student then they can apply for a 25% single persons discount to the bill (please contact the Council directly).

I am a part-time student do I have to pay council tax?

Yes Part-time student are not exempt from paying Council Tax under the student rules.

How do I apply for council tax exemption?

We operate a system in the Greater Manchester area where we submit exemption information directly to the council on your behalf. You will still need to contact the Council directly, and where appropriate complete a discount application form available from your Council. For students living outside of Greater Manchester, you will need to request a council tax exemption certificate available online (log in via current students/my details/student record and click on the link under the Student Services heading) and take this to your local council. If you live in the University’s Halls of Residence you do not have to apply for exemption.

Can I still obtain council tax exemption if I have a debt to the University?

No. Students who fail to pay or fail to make satisfactory arrangements to pay their fees may be subject to the University withholding access to official letters from the University to third parties, e.g. Council Tax Exemption Certificates. You should speak to a Student Advisor for more information.

If I take time out of my studies can I still receive council tax exemption?

As long as you remain registered as a student with the University and have not suspended studies you would remain exempt from Council Tax.

I am an international or overseas student with a partner, is my partner exempt from council tax?

International students are treated like UK students when it comes to liability for Council Tax. UKCISA provides further advice to international students with dependants: http://www.ukcisa.org.uk/Information--Advice/Fees-and-Money/Council-Tax#layer-3875

I have changed my address, what do I do?

Please log into your student account on the University website with your username and password. Click on ‘My Details’ and update your address and click Save. Please contact the Student Advisors to update your Council Tax Exemption.

Who do I contact if my circumstances which may affect my council tax have changed?

Please contact your local authority/council directly.

I have received a council tax bill but think my accommodation should be exempt, what should I do?

You should contact the local authority/ council immediately and check that they have received a Council Tax Exemption form from you. The local authority will tell you what they need and if you have to complete any forms.

My course does not follow the standard academic year, will this cause a problem with council tax?

No, as long as the full time course runs for a full calendar year or academic year you will still be eligible, e.g. January 2016 to January 2019.

How do I know which Local Authority/Council I pay council tax to?

If you are in rented property your Landlord should advise you.

Official Letters

How do I request a letter to open a bank account?

Should you require a letter for you bank, you can request this online. Log into www.bolton.ac.uk/current students/my details/student record. Please make sure that your address details are correct before you submit your request - your letter will be posted to you. Letters will be addressed to the branches in Bolton town centre unless you state an alternative address.

How long does it take to produce a letter?

We aim to produce letters within 5 working days of your request, at peak times this may be longer.

How do I request a To Whom it May Concern letter?

Should you require a official "To Whom it May Concern" letter, you can request this online. Log into www.bolton.ac.uk/current students/my details/student record. Please make sure that your address details are correct before you submit your request - your letter will be posted to you. Please indicate for what purpose you are using the letter as this will help us to provide the correct information. Please note that requests will take approximately 5 working days and that this may be longer at busy times.

Appointments

How do I book an appointment to see the Counselling Service?

To arrange your first appointment with us please complete the registration form which can be found on the following webpage: http://www.bolton.ac.uk/StudentServices/Counselling/Counselling.aspx

We aim to contact you within two working days of receiving your form. A panel of University Staff made up of the University Counsellor and an Academic Lecturer (Psychology) will review your responses and will identify the appropriate service to support your needs. Your registration form and engagement with the Service will be treated confidentially. 

How long will the appointment be with the Counselling Service?

Initial appointments are on the basis of an assessment of the problem and last for 30 minutes. Any subsequent appointments are for one hour.

How do I book an appointment with the Disability Advisor?

Please contact Student Services on 01204 903733 or email studentadvisers@bolton.ac.uk or the Disability Service on 01204 903478, Minicom: 01204 903490 or email disabilityinfo@bolton.ac.uk to confirm availability

New online booking service – StudentHub – going live summer 2016. Details to follow.

How do I book an appointment with the Immigration & Welfare Officer?

Please contact Student Services on 01204 903733 or email studentadvisers@bolton.ac.ukor the Immigration and Welfare Service on 01204 903496 or email studentimmigration@bolton.ac.uk

How do I cancel my appointment?

Please contact Student Services on 01204 903733 or email studentadvisers@bolton.ac.uk

What drop in services and appointments are available on a daily basis?

Drop-in sessions with the Disability Service, Funding Advisors, Student Liaison Officers and the Immigration and Welfare Advisor are available on specific days during the week. These are held in the Student Centre or the Life Lounge unless otherwise stated.

For information about drop in sessions please see see: http://www.bolton.ac.uk/StudentServices/StudentAdvisors/WhatsOnToday.aspx

Please note these times are subject to change at short notice, contact Student Services on 01204 903733 to confirm availability or check our Facebook and Twitter updates for the latest news about drop in sessions.

Health and Welfare matters

I am being bullied/harassed who can I speak to?

The University will not tolerate bullying or harassment of any kind. The University has a network of Harassment Advisors that can be contacted for advice; they include the Student Advisors in the Student Centre. They can provide an advisory and guidance role in incidents of harassment and bullying on the options for resolution for students. Contact details are available via the Student Advisors or you can arrange to see a Student Liaison Officer in the Life Lounge. 

How do I register with a local doctor?

The Student Advisors have a list of Doctors located close to the University Campus and Halls of Residence. Students who do not live within the local area can search for local NHS services using the following webpage: http://www.nhs.uk/service-search

Course related enquiries

Where do I go to ask course related questions?

All queries including course related queries will be dealt with in the first instance by the team of Student Advisors who are based in the Student Centre, Chancellor's Mall and offer information, advice and guidance on a wide range of student support issues. Some specific course related enquiries may be referred on to the Academic Administration team who were formerly located in the Faculty Offices, but are now located centrally in the office behind the Student Advisors.

Where do I submit my assignment?

There are 3 assignment submission boxes located at the top of Chancellors Mall, the Library and B Block corridor. Submission sheets and submission instructions are provided by each box – make sure you date stamp your submission sheet using the stamping machine provided. 

Where do I get forms such as Mitigating Circumstances, module changes, extension requests?

All course related forms can be obtained from the Student Advisors. Completed forms should also be submitted to the advisors.

How do I get an intermediate transcript?

You can print an intermediate transcript via your online student record by visiting the My Details page of the University website (http://www.bolton.ac.uk/Students/MyDetails/Home.aspx), or request an official transcript from the Academic Administration team via the Student Advisors.

How do I check when my classes are?

Links to your personal class timetable are on the University website via the My Details page http://www.bolton.ac.uk/Students/MyDetails/Home.aspx

How do I check when my exams are?

Links to the exam timetables are on the University website via the My Details page http://www.bolton.ac.uk/Students/MyDetails/Home.aspx

How do I find my academic tutor?

Use the University Staff Search to find out contact details. There is a courtesy phone (internal calls only) in the Student Centre and at Main Reception Deane Campus. Student Advisors can also check staff timetables to find out when they are teaching.

When will I get my module results?

Module results are released at the end of every semester and are available via your online student record via the My Details page of the University website http://www.bolton.ac.uk/Students/MyDetails/Home.aspx. You will be sent an email by the Academic Administration team to inform you of when results have been made available.

How do I find out about refer/defer work I have to do?

Refer/defer assignments are uploaded to the Student Results Portal which can be found on the My Details area of the University website for students to access - http://www.bolton.ac.uk/Students/MyDetails/Home.aspx. You will be sent an email by the Academic Administration team to inform you of how to access the Portal, along with submission deadlines and other important guidance.

Who can I discuss my academicresults with?

You can arrange to see your Personal tutor or come to see the module tutor on Results Day.

Who can help me complete a form eg Mitigating Circumstances?

Student Advisors can provide you with basic information about how to complete forms and what supporting information may be required. More in depth guidance may be obtained from the Student Liaison Officers, Personal or module tutor depending on which form you need to complete.

My name is not showing on the class register – what do I do?

Speak with the relevant module tutor in the first instance. They may refer you to the Student Advisors or Academic Administration to check you are registered on the correct modules.

My timetable is wrong/not appearing on the web – what do I do?

Speak with one of the Student Advisors who can check your student record to see what the problem might be. They may refer you to the relevant Academic Administrator or Programme Leader.