Res-Net is a network service that enables residents of the Hollins and Orlando Halls of Residence to connect their own computer to the Student Residential Network.

Each bedroom has a network socket giving access to a permanent high-speed network connection.

Please note it does not give access to the software available on the University network; students will be expected to provide their own licensed software.

Once connected you will be able to:

  • Read your student webmail 
  • Connect to your M: drive (via Windows share) 
  • Access the Public Directories 
  • Connect to a networked printer 
  • Share resources with other students on the network 
  • Access online learning material

 

Res-Net Support

Res-Net Facebook Group

Please use this group to discuss any problems you may have. Someone else may have already had the problem and know a fix/workaround. Support staff will monitor discussions and help where they can.

Using MS Internet Explorer on Res-Net

If you are experiencing difficulties accessing the internet using Internet Explorer please see the following configuration notes:

 

Res-Net Essentials

 

What will it cost?

Connection to Res-Net is included within the cost of your Halls of Residence accommodation.

How do I connect my computer to Res-Net?

Settings for Res-Net are configured automatically. You should simply be able to connect your PC to Res-Net using the network cable supplied.

Plug one end of the network cable into your computer. You should find a socket marked network / ethernet.

Plug the other end of the network cable into the network socket provided in your room, taking care not to damage the network socket.

If you now start Internet Explorer you should be able to access pages on the internet. This gives you access to simple, web-based internet applications.

If want to connect to Res-Net wirelessly, simply follow the provided instructions that you were handed when you collected your wireless router.

What will I need?

PC or laptop computer with one of the following operating systems: Windows 95/98, NT4, 2000, ME, XP, Vista or 7.

An Apple Macintosh with Mac OS 7.5.3 or above.

These minimum specifications are set as a guide, they will assist you in deciding whether you wish to connect. You may connect a machine which does not meet these standards, however we will be unable to provide any level of support if you cannot get the link to work.

Please note that:

  • The maintenance and configuration of your equipment is your responsibility.
  • Whilst your machine is not directly exposed to the Internet it is connected to an open network and the security of your computer is your responsibility.
  • You can only connect ONE device to your network socket, the network will learn the address of the first device you connect and no others will be allowed on.

You will also need:

  • Network card:a 10Mbit or 10/100 Mbit ethernet Local area network card installed in your computer. This is your responsibility.
  • Cable:A 3 metre length of cable will be provided and can be collected from the Warden. This remains the property of The University of Bolton and should be returned to the Warden on departure or termination of your Res-net connection, whichever is the sooner. If you wish to use your own you will require a CAT 5 UTP network cable.

Please ensure that the cable is inserted securely into the network card and also the network socket in your room.

When will my connection end?

The connection will be maintained until the end of the semester or 31st August of the academic year, or on leaving the University or the Halls of Residence, or on being disconnected for an infringement of the rules, whichever is sooner.

What support will I receive from IT Support Services?

During the library opening hours we can provide basic troubleshooting techniques at the IT Support Desk and can arrange for the network to be tested up to the socket in the room.

If you suspect that you have a faulty socket please report this to the IT Support Desk.

An email list is available for support - contact the IT Support Deskfor details . You are automatically added to the list when your network socket is activated. The list is for discussing technical and other issues related to the Res-Net service. Questions raised on the list may be answered by other Res-Net users or by University staff when appropriate.

There is also a Facebook group called Res-net. Please use this group to discuss any problems you may have. Someone else may have already had the problem and know a fix/workaround. Support staff will monitor discussions and help where they can. Formal support can still be obtained from the Information Desk in the library.

Technical/Network support is only available Monday to Friday 9:00 – 5:00. Please note that any network problems which occur outside of these hours will not be dealt with until Technical/Network support is resumed. 

Please note that the Res-Net fee is a connection fee to cover basic administrative costs and not a usage fee. This only allows us to give basic levels of support within existing support structures. It is not policy to give refunds.

We are committed to providing the highest quality of service within the limited resources available.

Please note:The maintenance and configuration of your equipment is your responsibility and Library staff will never come to your room or check software or hardware on your machine.

What should I do and not do?

You must adhere to the following rules, regulations and statutory obligations:

Explicitly you must NOT:

  • Port scan other machines.
  • Attempt to or gain unauthorised access to any other machine or network resource.
  • Run a DHCP Server of any kind
  • Deliberately disrupt the network to any adverse effect.
  • Download or distribute copyright material (eg. films or music)

In the event of any violation of the regulations listed above, if your computer is causing disruption, is considered a security threat or is in violation of copyright then the Library reserve the right to disconnect you, without notice and with no refund, from this service.

Please note that copyright holders may seek redress.

There is a reconnection fee payable where disconnection has followed an infringement of the rules, regulations or statutory obligations.

My Res-Net connection is not working

If your Res-Net connection is not working then it will be due to one of three things: the computer, the network cable or the network socket.

 

Have you made the relevant connection between your computer and the wall socket?

Check that the RJ45 network cable that has been supplied to you has been inserted securely into the network card in your computer. The socket should be labelled network/ethernet

Check that the network cable has been inserted securely into the network socket in your room, taking care not to damage the network socket.

 

Do you have any connection lights on the back of your network card?

Check to see if you have either illuminated or flashing lights on your network card. If you don't have any lights on your network card then you don't have a network connection. Please note that some laptops do not have lights on their network cards.

 

Do you have the Internet Protocol (TCP/IP) installed and configured correctly?

The Internet Protocol (TCP/IP) must be installed and configured to obtain its settings automatically via DHCP.

 

To check the protocols are installed in Windows:

Click on Start, then on Control Panel, then on Network and Internet Connectionsand then on Network Connections. This shows a list of networking software installed on your PC.

If you have any problems with connectivity, click on Troubleshoot Problems. Then select Internet Connectionsand click on Next. Click on Troubleshoot my Connection to the Internet. This will then detect any problems that may have occurred.

Check you have a component called Client for Microsoft networksin the list and that there is a tick next to it. If you don't, click on Install, then on Client, then Add, then Microsoft, and then Client for Microsoft networks.

Check that you have a component called TCP/IPin the list.

If you don't, click Install, then on Protocol, then Add, then Microsoft, and then on TCP/IP.

 

If you have TCP/IPv4 in the list, click on it and then click on Properties.

ResNet uses a system called DHCP to automatically assign the correct TCP/IP settings to your computer. To ensure your computer is using DHCP:

  1. The IP Addressshould be set to "Obtain an IP address automatically".
  2. The WINS Configurationshould be set to "Use DHCP for WINS resolution".
  3. The Gatewayshould be left blank.
  4. The DNSshould be set to "Disable DNS".

Check that you have an IP address assigned to your computer:

  1. First, open a DOS (command) prompt window
  2. Click on Startand then on Run
  3. At the Open: prompt type in cmdon Windows NT/2000/XP/Vista/7 or commandon Windows 95/98/ME.
  4. If you are using windows 95 type winipcfgor if you are using windows 98, NT4, ME, 2000, XP, Vista or 7 you need to type ipconfig/all
  5. An IP Address of the form 172.16.nn.nnnshould be listed.

 

I have a valid IP Address but cannot access Res-Net

Check the configuration of any personal firewalls to ensure that they are not blocking access.

I have checked that I have a valid IP Address but I cannot access any websites

You will need to remove any web proxy settings:

  1. Click Start, then on Control Panel
  2. Click on Network and Internet Connectionsand then on Network Connections
  3. Or click on Internet Optionsand click on the Connectionstab
  4. In Internet Explorer click on LAN Settingsand untick the box labelled "Use a proxy server for your LAN"

 

How do I stop my computer trying to dial to access the internet?

  1. Click Start, then on Control Panel
  2. Click on Network and Internet Connectionsand then on Network Connections
  3. Double-click Internet Optionsand click on the Connectionstab
  4. In Internet Explorer  under Dial-up settings, choose the "Never dial a connection" option
  5. Click OK

 

Can ADSL Routers be used in the Halls?

No. ADSL Routers are DHCP enabled; this often disrupts the service provided to other residents. The use of such a system is deemed a breach of contract. Our systems will automatically disconnect your room port if you plug the wrong type of router in. You will then have to phone the IST Service Desk on 01204 903444 to get reconnected. You may be charged a reconnection fee of £30.

Can I use a router or switch on Res-Net?

Yes, but only if it does NOT have a DHCP server connected to the Res-Net network port.

ADSLmodem routers have DHCP enabled on their LAN ports and so these must NOTbe connected to Res-Net as this will connect a DHCP server to the Res-Net Data Point.

 

Switchesmay be connected to Res-Net, but the total number of devices is restricted to a maximum of 3.

 

Routers with an Ethernet WAN port which are often called "Cable Broadband Routers", may be connected to Res-Net using the WAN port only.

 

If you have any further questions regarding the use of a router in the Halls please contact IT Service Desk on 01204 903444

How can I access files on my M: Drive?

You can access your M: Drive from anywhere on the Internet with myFiles.

When connected to ResNet, you can map a network drive straight to \\moriarty\username$ (your username followed by the $ dollar symbol). Enter your username@bolton.ac.uk and password when prompted.

 

How can I access a public directory?

Map a network drive to the following path:

\\holly.bolton.ac.uk\<tutors username>_PUB

Replace <tutors username> with your tutor's username e.g. USR5

When prompted, enter your university username and password, with your username in the form USR2AMT@bolton.ac.uk.

 

How can I read my university email?

Simply click on the Webmail link in the menu bar on the left of any of our web pages. You will be prompted for your username and password.

NB:POP3 access to email is no longer available.

 

How can I connect to a Library printer?

It is possible to connect to the Information Desk printers in order to print your work. These print jobs should be requested at the Information Desk. There is a charge for this as payment cannot be taken from print quotas.

To connect to a network printer using Category View:

  1. Click on Startand then on Control Panel
  2. Click on Printers and Other Hardwareand then click on Add a printer
  3. This should start the Add Printer Wizard
  4. Select the network printeroption
  5. When prompted for the printer you wish to connect to, select Connect to this printer
  6. Type in print<printername>

Replacing <printername> with one of the following:

  • LIB-CENTRAL
  • LIB-COPIER

The first time you do this you will be asked for your username and password.

Enter your username in the format bolton.ac.uk<username>

The password is your logon password.

The printers are located:

  •   LIB-COPIER and LIB-CENTRAL - within the library.

Please note that there is a charge for work printed on these printers. Printouts are held in a queue and can be collected during Library Opening Hours. Jobs are automatically deleted from the queue after 6 hours.

To connect to a network printer using Classic View:

  1. Click on Startand then on Control Panel
  2. Click on Printers and Faxesand then click on Add a printer
  3. This should start the Add Printer Wizard
  4. Select the network printeroption
  5. When prompted for the printer you wish to connect to, select Connect to this printer
  6. Type in print<printername>

Replacing <printername> with one of the following:

  • LIB-CENTRAL
  • LIB-COPIER 

The first time you do this you will be asked for your username and password.

Enter your username in the format bolton.ac.uk<username>

The password is your logon password.

The printers are located:

  • LIB-CENTRAL and LIB-COPIER - within the library.

Please note that there is a charge for work printed on these printers. Printouts are held in a queue and can be collected during Library Opening Hours. Jobs are automatically deleted from the queue after 6 hours.

 

What other software can I use?

For the technically minded please see the Technical Information.

However, we will be unable to provide any technical support, and suggest that, based on the technical information supplied, you check relevant newsgroups and support groups.

We would remind you at this point that you must NOT download or distribute copyright material (eg. films or music).

If you run any application:

  • which consumes excessive bandwidth,
  • which disrupts the service to other users,
  • is considered a security threat,

or in the event of any violation of the regulations, you may be disconnected from Res-Net without notice and with no refund from this service.

 

What do I do if I have a damaged or faulty socket?

If you have followed the above connection instructions and your Res-Net connection does not work then firstly try a different network cable, or try connecting your computer in another room where Res-Net is already working. If it works there then your socket may be faulty.

Please report this to the IT Support Desk in the Library.

 

What do I do if I have a virus on my computer?

Please download up-to-date anti-virus and anti-spyware software, such as AVG .

If you have an internet connection, you can use HouseCall | by Trend Micro which can scan, identify and remove viruses, Trojans, worms, unwanted browser plugins and other malware.

Please also download and install Windows updates which will help to prevent re-infection.

 

My Res-Net connection has stopped working

Follow the instructions in How do I connect my computer to Res-Net? and My Res-Net connection is not working, particularly looking at the cable.

However, you may have been disconnected for one of the following reasons:

  • Your computer is causing disruption to Res-Net due to virus infection
  • There has been contact from a copyright holder informing us of a breach of copyright. This is most likely due to using peer to peer file-sharing software.

Please go to the IT Support Desk in The Library. They will inform you of the reason for disconnection and advise you of any action that needs to be taken depending on the nature of the reason for disconnection. The university reserves the right to charge a reconnection fee.

If, having followed all the steps above you still cannot get your computer to connect to Res-Net, we advise you to reinstall your operating system or have your computer tested at a local repair centre.

 

Technical Information

Res-Net is an ethernet-based switched Local Area Network ( LAN ), and user connections are connected at 10Mbps full or half duplex.

IP, Default gateway and DNS server addresses are assigned via a DHCP server. All Res-Net traffic is subject to packet shaping to maintain service levels for all users.

Access to the internet is via a gateway which uses network address translation (NAT). No restrictions are placed on traffic types within Res-Net, but services such as outbound P2P file sharing will be automatically throttled down. If we receive copyright complaints about your connection, you will be disconnected.

The Hollins and Orlando networks form a single LAN. The following outgoing ports are blocked to the Internet for security reasons:

  • 25 tcp
  • 135-139 tcp and udp
  • 445 tcp and udp
  • 1433-1434 tcp and udp
  • 4899 tcp and 6129 tcp

We recommend you use web-based email services such as the University's Student WebMail | , as opposed to mail services which use POP3 and SMTP.