There are various ways in which you can contact IT Support here at the university.

 

IT Support Desk

Come and speak to us directly. We have merged with the Library Desk and are now called the Help Desk and are located in the Link Zone within the Library.

We can assist you with any IT related queries such as help with your network account, difficulties with your username and password, problems with Res-Net, wireless access and email problems. You can, also purchase software such as SPSS and SSADM and have your assignments bound.

Opening times of the IT Support Desk are:

Term-time
Monday - Thursday 08:45 - 9:00pm*
Friday 08:45 - 5:00pm 
Saturday 09:30 - 12:30pm
Vacation-time
Monday - Friday 09:00 - 5:00pm

* Sign up to our Twitter account, check the IT Support blog or library digital signage for revised times.

 

IT Support Web Form

Use our online form to contact us, log a task or report a fault.

 

IT Support Helpline

Ring the IT Support Helpline on 01204 903444 (international calls +441204 903444). Please note the IT Support Helpline will close 15 minutes before the IT Support Desk.

 

IT Support Surgeries

Campus Connectivity & Res-Net Surgery Sessions have been set up twice a week to help with issues such as connecting to the university’s wireless network, Res-Net problems and antivirus software information. The IT Support Surgery Desk is located in the design area (E2 on the 1st floor) of the Design Studio (based in Senate House).
The sessions are:

Tuesday 10:00am - 12:00pm
Thursday 2:00pm - 4:00pm

Just turn up on the day. Appointment booking not required.