HR Service Improvements and Developments 
Your comments are very important to us and we welcome feedback at all times. In order to improve our customer satisfaction levels we have introduced a HR Customer Satisfaction Improvement Plan for 2016/2017. This is a new development and one which demonstrates our commitment to you as our customers. 

The HR Customer Satisfaction Improvement Plan has arisen directly from some of the customer feedback we have recieved in 2015/16. 

To read our HR Customer Satisfaction Improvement Plan please click here 

Comments, Suggestions and Complaints

If you do have feedback whether that be to let us know what we are doing right, or suggest what we can do to improve our service. Please click on the link below

http://www.bolton.ac.uk/HumanResources/CSE/Our-Feedback.aspx

If you prefer to complete a paper version, these are available in postcard format from outside Z3-46. 

For details of our recent Comments, Suggestions and Complaints please click here for 2016/17 and here for 2017/18

For HR complaints please click on our complaints procedure

 

Results from our feedback surveys 

We send a number of surveys out to measure the services that HR provides. 

These include:

Recruitment Satisfaction survey

Induction survey

Service Feedback Questionnaire 

Leavers Questionnaire Results 

Please click on each one to access the results