This page is for University of Bolton staff using Moodle. If you are a student, visit Moodle Help for Students.

This page is divided into two sections, Moodle Help and Turnitin Help.

If you cannot find the answer you need here, please contact the IT Support Desk for further help.

 

Moodle Help

What version of Moodle is the University of Bolton using?

From week commencing 1st August 2016 the University of Bolton will be using Moodle 3.0.5+

Click the link below to explore new features available in Moodle 3.0.5+

  1. Moodle 3.0 Release Notes

How do I find out if Moodle is experiencing technical issues?

To check on the status of all UoB eLearning systems including Moodle please see the eLearning System Status updates on the following eLearning Home Page:

eLearning system status notifications are maintained by the eLearning team during normal working hours. You can report a potential fault by raising a task with the IT Support Desk.

I think Moodle may be experiencing technical issues, how can I report this?

To check on the status of all UoB eLearning systems including Moodle please see the eLearning System Status updates on the eLearning Home Page, as the fault may have already been reported:

  1. www.bolton.ac.uk/eLearning

You can report any New technical issues relating to Moodle and associated integrations such as Turnitin by contacting the IT Support Desk.

eLearning system status notifications are maintained by the eLearning team during normal working hours. You can report a potential fault by raising a task with the IT Support Desk.

Which browser should I use to access Moodle?

For the best Moodle experience we recommend using the following web browsers in order of preference: 

  1. Google Chrome (minimum version 30.0)
  2. Mozilla Firefox (minimum version 25.0)
  3. Apple Safari (minimum version 6)
  4. Microsoft Internet Explorer (minimum version 11)

Browser Settings

Moodle requires that both Cookies and Javascript are enabled within your browser of choice.

Instructions for browser settings are available here:

Note: In most browsers (not Safari), you can make an exception for Moodle if you don't want to use these settings for all websites.

Recommended Browser Add-ons

  1. A PDF reader to view PDF files
    Download Adobe Reader at https://get.adobe.com/reader/
  2. Adobe Flash Player to enable access to Flash video and interactive media which may be part of your Moodle course.
    Download Adobe Flash Player at http://get.adobe.com/flashplayer/

Can I access Moodle from my mobile device?

YES, Moodle provides a mobile app for Android, iOS and Windows devices.

  1. Moodle Mobile Downloads

How do I log in to Moodle?

Your Moodle username and password is the same as your UoB network username and password.

Go to (moodle URL). To login to Moodle enter you username and password into the login boxes at the top right of the Moodle home page then select the 'Log in' button or press 'Enter' on the keyboard.

Login Boxes

Once logged into Moodle you will have full access to all your Moodle courses and integrations such as Turnitin, Medial, Big Blue Button (BBB) and Moodle Course Management Tool (MCMT).

I can't log in to Moodle, what should I do?

Make sure you do not have CAPS lock turned on when entering your password.

Are you able to login to other UoB systems e.g. Webmail?

  1. If no, it may be that your UoB network account has become locked out, please contact the
    IT Support Desk to request that your account be unlocked or to receive a new password.  
  2. If yes, it may that Moodle is experiencing technical difficulties and the eLearning Team are working to resolve the issue. Please refer to the notifications for eLearning system status on the following page www.bolton.ac.uk/Elearning

How do I access my Moodle courses?

Once logged into Moodle you will find a list of all courses you have either created or have been given access to by another user within the Course Overview block in the centre of your Moodle Dashboard page (see image below). Select a course title to enter the course.

Moodle Dashboard Page

How do I create a new Moodle course?

To create a new Moodle SITS based or Non SITS based course you will need access to the Moodle Course Management Tool (MCMT). Access to the MCMT is granted by the eLearning team when a member of staff attends an Introduction to Moodle session.

If you are a new or existing member of staff and require access to the MCMT, please contact the eLearning Team to arrange a Moodle Introductory session. 

For further guidance on how to create a Moodle course and Moodle course management please visit the following Moodle resource:

  1. Managing Moodle Courses
    (http://moodle2.bolton.ac.uk/course/view.php?id=256#section-5)

I'm co-teaching a module with a colleague, who would create the Moodle course?

In most cases the person who creates the Moodle course would be the person who is module tutor on the primary occurrence of the module within SITS (module lead), for example:

Graeme Prescott is module tutor on the primary occurrence of module DEMO1003-15-UOB-A and Gary Burns is module tutor on a secondary occurrence of the same module DEMO1003-15-UOB-B. Each module occurrence has its own seperate intake of students.

In this scenario Graeme Prescott would create the Moodle course because he has the primary occurrence 'A' of the SITS module. During the course creation process Graeme would combine the 'B' occurrence of the SITS module with the 'A' occurrence then add Gary to the Moodle course as a teacher. The resulting Moodle course would contain students from both the 'A' and 'B' occurrences, sharing one set of resources and activities that both Graeme and Gary can manage and deliver and both 'A' and 'B' occurrence students can access.

SITS Module Occurrence Letters Explained

  1. A - I
    Indicate semester 1 module occurrences where A is the primary occurrence.
  2. J - O
    Indicate semester 2 module occurences where J is the primary occurrence.
  3. P - Z
    Indicate semester 3 module occurrences where P is the primary occurrence.

Please contact the eLearning Team for further support and guidance.

What is SITS?

SITS stands for Student Information Transfer System. SITS is a student records management system used to store, administer and manage all aspects of student information from initial enquiry and application through to Degree Congregation.

Moodle utilises live SITS enrolment data within the Moodle Course Management Tool when creating SITS based Moodle courses.

I don't have any SITS modules listed in the Moodle Course Management Tool, what should I do?

You need to ensure that you have been added as module tutor in the CAM_MAV table of SITS for all the SITS modules you are teaching or are going to teach. Your academic support administration team will do this for you.

Once added as module tutor, all SITS modules allocated to you will appear in the 'SITS Courses' section of the Moodle Course Management Tool (MCMT).

Please contact the eLearning Team for further support and guidance.

How are my Moodle courses rolled over at the start of a new academic year?

August 1st is the date of the new academic year. New SITS modules will become available for the new academic year from this date. Any Moodle courses you have created based on the pervious academic years SITS module will become available to clone within the Moodle Course Mamagement Tool (MCMT) from 1st August each year.

IMPORTANT: Cloning a Moodle course will tranfer a copy of all course materials and activities to the new Moodle course for the curent academic year. The cloning process will copy any Turnitin assignments within the previous academic years Moodle course to the new one. You MUST delete these in the newly created cloned course.

For further guidance on cloning a Moodle course please visit the following resource:

  1. Managing Moodle Courses
    (http://moodle2.bolton.ac.uk/course/view.php?id=256#section-5)

Please contact the eLearning Team for further support and guidance.

Can I delete a Moodle course I have created?

You are permitted to delete a non SITS Moodle course within the Moodle Course Management Tool (MCMT) but you are not permitted to delete a SITS based Moodle course. If you have created a SITS based Moodle course in error please contact the eLearning Team.

For further guidance on deleting a Moodle course please visit the following resource:

  1. Managing Moodle Courses
    (http://moodle2.bolton.ac.uk/course/view.php?id=256#section-5)

Please contact the eLearning Team for further support and guidance.

How do I determin the difference between a SITS and Non-SITS Moodle course?

All SITS based courses will share the naming convention shown in the example below and will be coloured orange in the Moodle Course Management Tool (MCMT):

  1. DEMO1001-15-UOB-A - Learning to swim

FORMAT: SITS Module Code/Academic Start Year/Location Code/Occurrence Letter/Module Name

All Non SITS courses will share the naming convention shown in the example below and will be coloured blue in the Moodle Course Management Tool (MCMT):

  1. MOO1-Photoshop-15 - Introduction to Photoshop

FORMAT: Your UoB Username/Course Short Name/Academic Start Year/Full Course Title

Please contact the eLearning Team for further support and guidance.

Why would I create a Non SITS Moodle course instead of a SITS based Moodle course?

Non SITS courses can be used to deliver/share resources to support learning not linked to an assessed SITS based module. For example, you may want to create a Study Skills Moodle course to develop your students transferable skills.

Non SITS courses can also be used to prepare and develop teaching materials prior to the new academic years SITS modules becoming available within the Moodle Course Management Tool (MCMT).

IMPORTANT: You MUST NOT use the non SITS course to deliver the course content, instead backup and restore the content into the relevant SITS based Moodle course when it becomes available in the Moodle Course Management Tool (MCMT).

Please contact the eLearning Team for further support and guidance.

Can I copy/transfer all my resources from one Moodle course to another?

YES, Moodle incorporates a backup and restore function to enable you to easily move all your resources from one Moodle course to another.

IMPORTANT: All Turnitin assignments, Moodle assignments and forums must not be copied or selected for backup from one course to another. If you copy over any of these activities in error you will need to delete the duplicate from the newly created Moodle course.

For further guidance on how to backup and restore a Moodle course please visit the following resource:

  1. Backup and Restore a Moodle Course
    (http://moodle2.bolton.ac.uk/course/view.php?id=256#section-6)

Please contact the eLearning Team for further support and guidance.

I want to restrict access to my Moodle course, is this possible?

YES, you can prevent other Moodle users from accessing your course materials/resources via the use of an enrolment key.

For further guidance on how to set an enrolment key please visit the following resource:

  1. Managing Moodle Courses
    (http://moodle2.bolton.ac.uk/course/view.php?id=256#section-5)

How are my students added to a Moodle course?

For SITS based Moodle courses.

Students enroled on modules within SITS at the time of Moodle course creation will be automatically added to your Moodle course(s) as participants.

Note: You need to update your course participants on a regular basis using the Moodle Course Management Tool (MCMT).

For further guidance on updating course participants using the Moodle Course Management Tool (MCMT) please visit the following resource:

  1. User Management
    (http://moodle2.bolton.ac.uk/course/view.php?id=256#section-7)

For Non SITS Moodle courses.

You need to manually add students to your Moodle course at the time of course creation.

Note: It is not possible to use the Moodle Course Management Tool (MCMT) to update participants on mass in a Non SITS course as can be done with a SITS based Moodle course.

Why can't students see my Moodle course?

All New Moodle courses are created as hidden by default. Please ensure that you make your Moodle course visible to students by performing the following steps:

  1. Enter the Moodle course and select 'Edit settings' within the Administration block
  2. Change the 'Visible' setting from 'Hide' to 'Show'
  3. Scroll down to the bottom of the page and select 'Save and return to course'

Moodle Course Visibility_Sta

For further guidance on unhiding a Moodle course please visit the following resource:

  1. Managing Moodle Courses
    (http://moodle2.bolton.ac.uk/course/view.php?id=256#section-5)

Can I manually add students to a Moodle course?

YES, you are able to manually add students to any Moodle course but this is not advisable for SITS based courses. It is best and easier to update SITS based Moodle using the Moodle Course Management Tool (MCMT).

For Non SITS courses, the only option is to add students manually using the Users>Enrol users link within the Administration block of any Moodle course.

For further guidance on Moodle course user management please visit the following resource:

  1. User Management
    (http://moodle2.bolton.ac.uk/course/view.php?id=256#section-7)

I'm trying to manually add a user to a Moodle course but can't find them in the search.

For any user to appear in the 'Enrol users' search, they must have initially logged into Moodle.

Can I add external users or additional teachers to my Moodle course?

YES, if you are the Moodle 'Course Creator' i.e. the person who created the Moodle course, you can manually add an external user or additional teacher to your Moodle course.

Please ensure all external users have a valid UoB network account and have initially logged into Moodle.

[External account info...]

For further guidance on Moodle course user management please visit the following resource:

  1. User Management
    (http://moodle2.bolton.ac.uk/course/view.php?id=256#section-7)

I need access to my colleagues Moodle course(s), what should I do?

Initially speak with your colleague who is able to grant you access to their Moodle courses.

If a colleague is unable to provide access due to sickness or having left the university please contact the eLearning Team. The eLearning Team will require the course URL and permission from your line manager prior to providing access to any Moodle course.

I have taken over teaching my colleagues module(s), what should I do?

If your colleague is still employed by the university:

If this is a temporary arrangement please liaise with your colleague who will be able to provide you with teacher access on all relevant Moodle courses.

If this is a permanent change you need to be added as module tutor to the relevant SITS modules in the CAM_MAV table, replacing your colleague.

Contact the eLearning Team, who within permission from your line manager will transfer ownership of all relevant Moodle courses over to you, which will then appear in your staff space.

If your colleague has left the university or now teaching different subjects:

You need to be added as module tutor to the relevant SITS modules in the CAM_MAV table, replacing your colleague.

Contact the eLearning Team, who within permission from your line manager will transfer ownership of all relevant Moodle courses over to you, which will then appear in your staff space.

Where can I get further help with Moodle?

Please contact the eLearning Team if you have a specific question regarding Moodle or require additional help and support.

Visit the following Moodle course [course URL] for Moodle help and support guides.

If reporting an issue with a Moodle course, a system outage or any other technical problem please contact the IT Support Desk. Remember to provide as much information as possible including the name and URL of the Moodle course.

 

Turnitin Help

Turnitin help and guidance web pages for staff:

  1. Turnitin Moodle Staff Manual [Turnitin Website]

 

What version of Turnitin is the University of Bolton using?

The University of Bolton uses Turnitin Moodle Direct V2 Moodle Integration.

From mid September 2016 the University of Bolton will be using a new interface in GradeMark (the marking add-on for Turnitin) called Feedback Studio. Submission of assignments will remain the same.

Although we are moving to Feedback Studio you will have the option to return to 'Turnitin Classic' until Summer 2017.

Turnitin Feedback Studio Resources from Turnitin:

  1. Turnitin Feedback Studio Walkthrough [Vimeo]
  2. Turnitin Feedback Studio Demo Site - Try the new interface! [Turnitin Website]
  3. Turnitin Feedback Studio Success Kit [Turnitin Website]

Please contact the eLearning Team for further support and guidance.

How do I find out if Turnitin is experiencing technical issues?

Please refer to the Turnitin Status Twitter feed to the right of this page and on the Moodle home page.

Turnitin regularly tweet system status, performance, security and scheduled maintenance updates.

For UK related issues please look for #TurnitinUK or TurnitinUK 

Service outage times are tweeted in Pacific Standard Time (PST) unless otherwise stated. Please use a time zone converter such as timeanddate.com to convert to UK time remembering to account for GMT or GMT+1 (British Summer Time).

What browser should I use to access Turnitin?

For the best Turnitin and Moodle experience we recommend that you use the Google Chrome web browser.

For more detailed Turnitin system requirements please see the following web page:

  1. Turnitin System Requirements [Turnitin Website]

I need to create a Turnitin assignment within my Moodle course, how do I do this?

Please see the document below for further guidance:

  1. Moodle - Setting Up Turnitin Assignments [PDF]

Please contact the eLearning Team for further support and guidance.

Is it possible to have more than one Turnitin assignment within a Moodle course?

Yes. You can create multiple Turnitin assignments within a Moodle course but be sure to make them easily identifiable for your students.

Please contact the eLearning Team for further support and guidance.

Can I set up a Turnitin assignment for draft submissions?

Yes. It is possible to set up a Turnitin assignment for draft submissions of work before upload to a final Turnitin assignment.

If you do set up a draft submission Turnitin assignment please ensure that you set the 'Repository' option to 'No repository' within the assignment settings.

Please contact the eLearning Team for further support and guidance.

Can I use anonymous marking for a Turnitin assignment?

By default all Turnitin assignments will use anonymous marking in accordance with the university's assessment procedures for tutors:

  1. Assessment Procedures for Tutors 2016-17 [PDF]

Please contact the eLearning Team for further support and guidance.

How do I hide Turnitin grades from the Moodle Grade Book?

To prevent students accessing grades for a Turnitin assignment before the assignment post date you will need to hide grades from the Moodle Grade Book. See below for further guidance:

  1. Hide Turnitin Grades from Moodle Grade Book [PDF]

Please contact the eLearning Team for further support and guidance.

When will marks/feedback for a Turnitin assignment become available to students?

Marks and feedback for a Turnitin assignment entered via GradeMark (Feedback Studio) will become available to students after the assignment Post Date.

Please contact the eLearning Team for further support and guidance.

How do I know if any of my Moodle courses contain a Turnitin assignment(s)?

Look out for the following:

Turnitin assignment prompt in the Course Overview block of your Moodle Dashboard page:

Turnitin Prompt_Course Overview

The Turnitin icon within your Moodle course:

Turnitin Prompt_In Course

The Turnitin Assignments link within the Activities block, if available, in your Moodle course:

Turnitin Prompt_Activities Block

How would a student submit work to a Turnitin assignment?

Please see the document below for further guidance:

  1. Turnitin with Moodle - Submit an Assignment [PDF]

Or watch the video below:

 

Can students upload multiple files to a Turnitin assignment?

If the Turnitin assignment is set up in multiple parts students can submit one piece of work to each part.

Example of a two part Turnitin assignment:

Turnitin Two Part Assignment

If the Turnitin assignment is set up as one part students will only be able to submit one piece of work.

Students can see the Turnitin assignment but can't submit work.

Turnitin assignments can’t accept submissions until the assignment start date and time is reached.

In a similar way students can't submit after the assignment due date, unless you have enabled late submissions.

Turnitin Start Date

Please contact the elearning Team for further support and guidance.

Turnitin keeps rejecting my students submissions - what file types will Turnitin accept?

Turnitin currently accepts the following file types that can generate Originality Reports:
  1. Microsoft Word® (.doc/.docx)
  2. OpenOffice Text (.odt)
  3. WordPerfect® (.wpd)
  4. PostScript (.ps/.eps)
  5. HTMLHangul Word Processor file (.hwp)
  6. Rich text format (.rtf)
  7. Plain text (.txt)
  8. Google Docs via Google Drive™
  9. Adobe® PDF
  10. Microsoft PowerPoint® (.pptx, .ppt, .ppsx, and .pps)
  11. Microsoft Excel® (.xls and .xlsx)

NOTE: Files may not exceed 40Mb (Set by Turnitin)

Can students upload image files to a Turnitin assignment?

In most circumstances no.

Turnitin is a text based similarity detection tool and will reject submissions containing just images unless you have opted to use the 'Allow submission of any type' option in the assignment settings.

Please contact the eLearning Team for further support and guidance.

Can students upload videos to a Turnitin assignment?

NO, Turnitin is a text based similarity detection tool and will not accept video submissions.

The best option for video submissions would be to use the Moodle Assignment activity which allows the submission of any file type. The Moodle Assignment activity has the additional capabiltiy of being able to set up a dedicated 'Video' assignment (Medial).

Please contact the eLearning Team for further support and guidance.

Can I delete a students submission to a Turnitin assignment?

YES, as a 'Turnitin tutor' you have the capability to delete a submission from the Turnitin inbox. You may be required to delete a submission if a student has submitted a file in error or to the wrong Turnitin assignment.

Turnitn_Delete Submission_Sta

Click the 'Trash' icon in the far right column to delete a students submission.

Can I upload work to a Turnitin assignment on a students behalf?

YES, as a 'Turnitin tutor' you have the capability to upload work on behalf of a student unless anonymous marking is set. You may be required to upload work on a behalf of a student if they are experiencing technical difficulties submitting their work.

Turnitn_Upload Submissions_Sta

Click the upload 'cloud' icon to upload work on a students behalf.

Can I download submissions for off-line marking?

YES, to download submissions use the download link within the submission inbox. You can download individual assignments or bulk download all assignments.

To download a single submission:

Turnitn_Download Submission_Sta

Click the download 'cloud' icon to download individual submissions.

To bulk download all submissions:

Turnitn_Export All Submissions_Sta

Select an export option to bulk download all submitted assignments.

Where can students view thier Originality Report (similarity)?

Once a submission has been made to a Turnitin assignment, the submission inbox will contain the submitted work. If you have allowed students to view the Originality Report for their work, a percentage icon will appear once the report has been generated.

Turnitin assignment with similarity score visible:

Turnitin With Similarity

Please contact the elearning Team for further support and guidance.

Can I hide the Originality Report from students?

YES, you may elect to hide the similarity score from students within the assignment settings.

Turnitin assignment with similarity score hidden:

Turnitin Without Similarity

Please contact the elearning Team for further support and guidance.

How would a student print their Originality Report?

Please see the document below for further guidance:

  1. Turnitin with Moodle - Printing Originality Reports [PDF]

Or watch the video below:

 

Can students resubmit work to a Turnitin assignment?

YES, providing you have set 'resubmission of work until due date' in the Turnitin assignment 'Originality Report Options' setting. In this instance your students will be able to overwrite previous submissions until the assignment due date and time but not after.

Turnitin assignment where resubmissions are allowed:

Turnitin Resubmission Allowed

Note the 'Submit Paper' link available in the far right column.

Turnitin assignment where resubmissions are not allowed:

Turnitin Resubmission Not Allowed

Note the 'Download' link only available in the far right column.

Please contact the eLearning Team for further support and guidance.

Students have resubmitted work but can't see the new Originality Report

The Originality Report for any resubmission that is made in an assignment will require an additional twenty four hour delay to generate from the date and time of the resubmission. Resubmitting does not speed up report generation. Reports are generated twenty four hours after the last submisison.

Can students submit work after the Turnitin assignment due date?

YES, providing you have set 'Allow submissions after the due date' to 'Yes' in the Turnitin assignment settings. In this instance only those who have not already submitted work to the Turnitin assignment will be allowed to submit after the assignment due date.

Please note: Students are not allowed to overwrite a late submission with a resubmission once due date has passed.

Please contact the eLearning Team for further support and guidance.

How are students with agreed submisison extension deadlines accomodated?

Optinon 1.

Ensure late submissions are allowed for the assignment.providing you have set 'Allow submissions after the due date' to 'Yes' in the Turnitin assignment settings. In this instance only those who have not already submitted work to the Turnitin assignment will be allowed to submit after the assignment due date.

Option 2.

Create a Turnitin extension assignment for those with agreed extensions with new start, due and post dates. Notify only students with agreed extensions to submit here.

Please contact the eLearning Team for further support and guidance.

Can I grade my students submissions using a mobile device?

YES, the Turnitin Grade Anywhere app for iPad allows tutors online and off-line marking of Turnitin assignments and the ability to grade and comment on students work.

  1. Download the Grade Aywhere app from the App Store
  2. Instructor iPad User Manual [Turnitin Website]
  3. iPad App for Turnitin 2 [PDF]

Where can I get further help with Turnitin?

Please contact the eLearning Team if you have a specific issue regarding setting up a Turnitin assignment, Turnitin settings or accessing and using GradeMark (Feedback Studio).

If you are reporting an issue with an existing Turnitin assignment please provide us with the name of the Turnitin assignment and the name/URL of the Moodle course in which it resides and the students name(s) if relevant.