Your comments are very important to us and we welcome your feedback at all times.  In order to improve our satisfaction levels for our customers we have introduced a Careers Service Customer Satisfaction Improvement Plan for 2016/17.  This is a new development and one in which demonstrates our commitment to listening to feedback and acting upon it.

The action plan has arisen directly from some of the student feedback we have received in 2015/16.

Read the Improvement Plan here!

if you have any further comments regarding the plan then email them to  


Careers Service Developments 2015/16

Here are some of the activities and developments that we have implemented for our customers over the last 12 months:

For students:

  • We have implemented a new process for handling CV and application checks (CV Protocol) to ensure that your queries are dealt with quickly and efficiently.
  • We have introduced a range of new psychometric tests which will help you to look at numeracy, verbal reasoning, career planning and personality.
  • We have been working behind the scenes to bring you new student software (Student Hub) which will enable you to book your own appointments, book onto events and apply for jobs.  This will be launched to students in September 2016.
  • We have developed a student audit tool for helping to assess employability skills.
  • We increased the number of careers workshops we offer by 50% in 2015/16, and we will conitnue to offer the same level of provision in 2016/17 with new sessions focused on work placements and skype interviews.
  • We had 66 employers on campus for the Careers Fair in November 2015, the highest number to date, since we introduced a Careers Fair on campus, and an increase of 17% from the previous year.
  • We launched Employability Week in March 2016 which is a week-long offer of activities, workshops and guest speakers aimed at improving your career and employability skills.  This was aimed at all undergraduate and postgraduate students.
  • We celebrated one year of the Bolton Award and now have over 400 students engaged in the scheme.
  • We took on 16 graduate interns this year for 6 months from October 2015 - April 2016.  The scheme has been approved for next year with 10 positions available.
  • We started a new Student Consumer Group in April 2016 which seeks to explore 'career planning habits' of our students with a view to improving the level of pre-guidance support needed.


For staff:

  • We developed a new 'Employability Footprint' which highlights the level of career planning support needed at each HE level.
  • We supported more evening classes to ensure those students received career planning support.
  • We have developed an Employability Audit Tool which will allow you to audit your subject area and look at where you could improve employability and careers input and engagement.
  • We have increased employer engagement and attendance on campus and continue to make links with external organisaitons in support of your curriculum.
  • We increased the number of Employability Champions from 6 to 25 to ensure there is more coverage across all subject areas.