The Careers Service is committed to delivering a high quality, effective service for all of it's stakeholder groups.  Below you will find a range of information on how we are performing as a Service against our standards.

In 2015/16 we reviewed our standards based on our successful accreditation of CSE and also on staff and student feedback.  Our new standards are listed below.

Careers Service Standards 2015/16

Environment

 Expected Standard  Monitoring Performance 
We aim to provide a friendly and welcoming environment in which to discuss and explore our customer's career plans and opportunities. Monitored by the student survey undertaken annually across Careers and Student Services. 

Student survey results:

Private interview facilities are available upon request for all stakeholders. Two interviews rooms are available and monitored for usage.  All appointments are now booked using Student Hub which allocates appointment slots to a specific room therefore reduces chance of double booking.  No isses recorded with room availability to date.  Bookings all undertaken via online system.  Additional desk/computer available in the main office should a problem occur (May 2016)
The Careers Office is open 8.45 - 5.00pm Monday to Friday and is accessible to all Office opening hours published on website  To date, during the academic year 2015/16 there have been no office closures (May 2016)

 

Support

 Expected Standard Monitoring  Performance 
The Careers Service will provide a range of delivery methods to suport customers with advice and guidance Statistics of students accessing the different forms of support.

Evidenced by Careers Service statistics for:

All CV queries received by email will be dealt with within 5 working days (new protocol introduced in January 2016) All CV queries are logged, and responses are recorded to ensure they are dealt with.

Evidenced by CV-guidance log for 2015/16 (contains confidential data)

Since January 2016 100% success in meeting our target.

Information about how the Careers Service is performing against its standards will be published on the Careers website.

Performance data included on the website

Evidenced by Careers Service website updates
The Careers team will offer an annual programme of 50 generic workshops in order to ensure engagement with the careers agenda.  These will be delivered on different days and times to accommodate all.

Information displayed on website and via flyers, targeted emails  All feedback from workshops recorded.

Evidenced by workshop programme and workshop feedback.

 

Staff

Expected Standard  Monitoring   Performance
All Careers Advisers hold a recognised, professional careers qualification. HR Records  Certificates and qualifications checked at the recruitment stage and copies of all documents kept on file. 
All staff ensure that their skills and knowledge are kept up to date by undertaking, reflecting and recording 20 hours (pro rata) of continuous professional development Staff development record card and PDP paperwork 

All staff have undertaken training and development in 2015/16 with a total of 147 hours recorded at the end of April 2016

 

All staff have an annual PDP and review after 6 months Staff PDP paperwork 

Staff PDP undertaken twice a year.  Records kept.

By November 2015 all staff members have had their first review meeting.  Second reviews expected by the end of May 2016.


Information

 Expected Standard Monitoring   Performance
All Careers Service hand outs produced internally are up-to-date and relevant, and provide accurate links and information. All Careers Service handouts produced internally are checked for accuracy and relevance every 12 months.  Monitoring record sheet available with staff responsibilities and timescales.

Only 1 Careers Service hand out has not been checked for accuracy within the last 12 months, therefore 94% success rate.

As a result: 17 have been reviewed and updated, 3 new hand outs produced, 2 have been withdrawn and 1 has been deferred until 2016/17 when further updates will be added. 

See: Internal Resources Monitoring Log

 We aim to ensure that the Careers Service website and Job Shop facility is available 24 hours a day all year round. Networking data 

No down time recorded or reported via networking data to date

(May 2016)

All web links and digital information from external sources is correct, appropriate and relevant for Careers Service customers. All web links and digital information from external sources will be checked for accuracy before being included on our website/promoted via our hand outs.  Careers Service Quality group notes/log available.  See Quality Group notes